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Author: Professor Jonathon Gray, Chair, Faculty for Healthcare Improvement


This white paper was written to capture key learning points at seminars hosted by Public Health Wales, which addressed the questions: “If quality and patient safety are the priorities in an organisation, what does this look like?‟ and “How do we embed improvement in healthcare services?”

The seminars took place in Swansea on 29 September 2009 and in Cardiff on 22 March 2010. Both seminars were attended by Chief Executives and Chairs of the NHS Wales Health Boards, members of the Faculty for Healthcare Improvement, the Bevan Commission, clinical leaders, and other invited guests from within the NHS in Wales.