Naveen Madhavan
Digital Health and Care Wales
Project Background:
With the increasing use of IT, digital applications and data, there has been an urgent need for a way of measuring the value of healthcare systems.
While relevant studies have indicated that such a framework did not exist, a doctoral study within Digital Health and Care Wales in 2019 enabled the development of a framework to the value of healthcare systems in terms of its attributes.
This project provides system users and service owners with a practical framework and instrument to evaluate new IT projects and measure the system performance.
Such an evaluation will enable organisations to optimise their procurement process and the efficiency from their IT systems that will enable them to provide the best service to users and customers.
Project Aims and Objectives:
Research conducted by McKinsey shows that 45% of all IT projects go over budget, 7% exceed the agreed delivery time and 56% provide less value than expected.
As value means different things to different people, the aim of this project was to ‘Introduce a national framework to measure the value of healthcare systems in Wales’.
The supporting objectives were:
- Collaborate within Digital Health and Care Wales to develop and use this framework to evaluate national IT projects and system performance.
- Offer this framework to health boards for local system evaluations.
- Extend this framework for use in the public sector for other project and services.
Project Outcomes:
The value measurement instrument for healthcare systems in Wales provides a total score and a summary from the ranked attributes.
The attribute titles and descriptions can be amended for relevant use by organisations that would like to use the model to measure and improve their systems or services.
Project Impact:
In the absence of an appropriate tool to measure the value of the clinical critical systems, operational systems, new procurements and performance activities were only described using qualitative measures.
The availability of a framework and its measurement instrument will bring a quantitative element for use in the evaluation of new projects and performance of operational systems.
Digital Health and Care Wales have decided to adopt this model to evaluate new IT projects and to monitor system performance.
However, the data from these activities will not be generated on time to be included into this report.
