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Fran is currently the independent Chair of the Welsh Government’s National Advice Network providing expert advice, guidance, and support to Welsh Ministers on how to strategically develop the provision of social welfare information and advice services throughout Wales.

Fran retired in February 2019 as the Director for Citizens Advice Cymru having been associated with Citizens Advice since 1978 when she started as a volunteer adviser, and was appointed Director of Citizens Advice Cymru in 2000, responsible for Citizens Advice services across Wales.

She is Vice-Chair of the Board of trustees of the Wales Council for Voluntary Action Board. WCVA’s purpose is to enable voluntary organisations in Wales to make a bigger difference together and is the national membership body for voluntary organisations in Wales.

She is a member of the Future Generations Commissioner’s Audit and Risk Assurance Committee. She has been a member of a range of Welsh Government and other public sector advisory boards and currently represents the voluntary sector on the Human Rights Advisory Group.