Rhodri Davies, Kelly Milford, Dan Loder, Joanne Robbins, Matt Evans
Aneurin Bevan University Health Board
Background
This project aimed to develop digital resources to support Endoscopy Teams in ABUHB and improve the patient experience.
Two work streams were identified:
1.Develop internal webpages for HB staff to standardise work across our Endoscopy Units.
2.Develop a comprehensive patient-facing internet platform.
Aims and Objectives
Develop intranet resources including:
- Clinical policies
- Governance and audit policies
- SOPs for all aspects of endoscopy service work
Provide staff with links to guidelines and information resources related to endoscopy.
Develop patient-friendly resources for the ABUHB internet pages.
Approach
A core group was established to develop intranet content with input from the wider team.
The Clinical Psychology team were involved to develop easy-read and psychologically supportive patient information.
Evaluation metrics included patient and staff feedback, web analytics, and achievement of Joint Advisory Group (JAG) accreditation: a nationally recognised standard of excellence in Endoscopy
Outcomes
A unique and comprehensive Intranet resource was created, incorporating multiple content domains relevant to the Endoscopy Services in ABUHB.
All policies, guidelines and SOPs were completed and submitted for approval in relevant forums.
Work is still ongoing to develop content for the internet pages, including bilingual easy-read patient information and walk-through videos.
Impact
Ysbyty Ystrad Fawr was awarded JAG Accreditation in September 2025. The following feedback was received in the JAG report:
Throughout the assessment there were numerous examples of innovative service developments and the use of ‘lean methodology’ to streamline processes.
The team are congratulated on their implementation of a gold standard intranet site developed by the leadership team, where protocols, processes, guidelines and quality data are uploaded in a contemporaneous manner and shared with all team members.
Congratulations on the excellent sharing of innovations nationally, in particular with the development of digital platforms to support endoscopy being selected as a Bevan Commission Exemplar, being shared throughout Wales, and with further innovations shared especially through Dr Davies’ role as Vice-President of WAGE.
The intranet platform is utilised regularly according to analytics. JAG commended the platform.
Standardised working has had dramatic benefits with improved endoscopy list efficiency.
